(02) 8318 8000

Does your business need a Service Delivery Manager? In some cases you might not have enough budget to hire a full time Service Delivery Manager. That’s where we can help, we offer an “On Demand” Service Delivery Manager service.

What is the role of a Service Delivery Manager? Through customer intimacy and engagement, we provide a central escalation point for business stakeholders. We bridge the gap between technical teams and the business.

The role of a Service Delivery Manager is to oversee key functions within an IT team and to ensure a high quality service is provided.

We build and maintain strong relationships across technical teams and stakeholders. Constantly assessing customer feedback and recommending necessary improvements.

We are the front door of IT escalations and queries.

We manage your high priority incidents to restore services as quickly as possible to minimise the impacts of customers.

We monitor, control and support operational processes by providing strong governance across processes and operational procedures to ensure SLA’s are met and a culture of continuous improvement is embedded.

With many businesses moving services offshore, its important to have a good Service Delivery partner supporting you and your business.

Contact us for a free onsite consultation or informal chat.